IT Infrastructure Engineer

Job description

Role description

Salary: Grade I

Location: Hybrid with the opportunity to work from a Walk Wheel Cycle Hub around the UK

Line manager: Head of Information Security and Service Delivery

Department / Team: Resources / IT

Role summary

To be responsible for the day-to-day maintenance of the IT Infrastructure at Walk Wheel Cycle Trust both on-premise and cloud infrastructures.

To provide escalated IT support and play an integral part in the delivery of system and IT projects that derive from the IT strategy.

Key responsibilities

To provide technical support and maintain IT infrastructure and applications.

To be technical lead and resource in the delivery and implementation of projects that derive from the IT Strategy.

Diagnose and resolve complex issues escalated from the IT support team and Outsourced IT Support Service where required.

To lead on hardware, software and systems administration and maintenance of Office 365, Azure AD, VMware, Storage, Windows, Exchange 365, Veeam, servers and systems where applicable following Project and Change Request delivery.

To identify, evaluate and recommend changes to IT infrastructure where applicable and where appropriate document and test these solutions.

Update and maintain comprehensive documentation for all IT infrastructure components in the internal guidance library.

To be responsible for managing and maintaining business critical SQL Servers.

Work closely with the IT Operations team to manage back-ups and storage environment.

To regularly monitor systems capabilities and performance, raising any potential issues or problems via the management team.

To ensure technical knowledge and IT awareness is kept up-to-date in line with current market trends.

To lead and provide expert advice in the preparation of new proposals and solution evaluations for improving IT infrastructure components.

To provide guidance and expert advice to junior colleagues in the support team and to deliver appropriate training where applicable.

To build and develop working relationships throughout the organisation and with external vendors to deliver effective infrastructure solutions.

To perform any other duties consistent with the nature and grade of the role as agreed with the line manager.

Person specification

Specific qualifications or experience required

Experience of maintaining complex IT infrastructure (e.g. Routers, Servers, Network Connection and VOIP)

Experience of carrying out work as part of a project or programme

Installing and commissioning IT hardware (e.g. severs, routers, etc.)

Installation and maintenance of firmware and software

Experience of managing risks from cyber-threat

Experience of providing IT advice and guidance to non-IT staff

A proven track record of designing/building/maintaining IT technology solutions.

Building requirements, evaluating, choosing, designing, and implementation of complex IT solutions.

Experience working with Azure, Office 365

Experience working with Microsoft Server 2022 and previous versions along with core features such as DNS, DHCP, File Shares and other common IT services.

Experience of working with VMware and Veeam

Specific/technical knowledge required

Troubleshooting Windows 10 & 11 and Server 2008, 2008R2, 2012, 2012R2, 2016, 2019 and 2022

VMware ESXi, VMware vCentre, VMware Server 5.5+ onwards

Office 365 & Azure AD

Secure Database management and maintenance, SQL Server 2008R2 and higher

Desktop Patch Management solutions

Telecoms experience including VOIP

Network Management Systems (Firewalls, Switches, VLANS) Meraki and NetGear

Server and workstation hardware

PowerShell and scripting

Veeam Backup and Replication v9 onwards

A qualification in SQL database management or demonstrable relevant experience

GDPR requirements

Cyber Essentials knowledge and understanding

Skills and abilities

Excellent problem analysis solving skills

Ability to remain calm under pressure

Good time management and prioritisation

Plan & prioritise own workload and those of others

Ability to develop strong working relationships

Working closely with 3rd parties’ suppliers/partners to delivery complex IT solutions

Be proactive and organised, systematic and have a methodical approach

Communicating with technical and non-technical audiences along with strong presentation skills and ability to present IT solutions to a non-technical audience

Applies knowledge of architecture and associated methods and tools of the Architecture profession to attain project / business unit objectives

Strong interpersonal skills and ability to deal effectively in a team environment

This document does not form part of the contract of employment but does outline our expectations. If we need to amend this document in the future we will consult with the post holder before doing so.

We make it possible for everyone to walk, wheel and cycle.

Because it changes everything. Our health. Our wellbeing. Our world.

www.walkwheelcycletrust.org.uk